Angrerett

We take pride in offering a 30-day return policy to ensure your satisfaction with our products. You have 30 days from the receipt of your item to request a return. For eligibility, please make sure the item is in its original condition – unworn or unused, with tags, and in the original packaging. Attach the receipt or proof of purchase to your return request.

To initiate a return, reach out to us at polarhugstore@gmail.com. Kindly note that returns should be sent to the sender's address. If your return is accepted, we will provide instructions on where and how to send the package. Please be aware that returns without prior authorization will not be accepted.

While we proudly offer free shipping on your initial purchase, it's important to mention that return shipping costs are the responsibility of the customer. Should you have any queries regarding our return policy, feel free to contact us at polarhugstore@gmail.com. We appreciate your understanding and thank you for choosing us for your shopping needs.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at polarhugstore@gmail.com.